PRIVACY POLICY

Tier 17

ABN: 87 742 292 424

Website: tier17.com.au

Email: hello.tier17@gmail.com

References to "Tier 17", "we", "us" or "our" in this Privacy Policy refer to Tier 17.

Depending on how you interact with Tier 17, we may collect information including:

• your name
• email address
• phone number
• suburb or general location
• business or trading name
• your trade, industry or type of business
• website and Google Business Profile information
• information provided through our Lead Leak Check, questionnaires or forms
• information about your marketing, lead generation or business challenges
• information about what you want to achieve in your business
• booking and appointment information
• communications you have with us
• information you voluntarily provide during calls, enquiries or consultations
• technical information relating to your use of our website, such as your device, browser, IP address, referral source and website activity where available.

We generally do not seek to collect sensitive personal information unless it is reasonably necessary and permitted by law.

We may collect personal information when you:

• visit a Tier 17 website or landing page
• complete our Lead Leak Check questionnaire
• submit an enquiry or contact form
• book a call or appointment
• contact us by phone, SMS, email or another communication channel
• respond to our communications
• become a client
• interact with our advertising or marketing.

We may also receive information through service providers and technology platforms used to operate our websites, advertising, CRM, booking, communications and other business systems.

We may collect, use and disclose personal information where reasonably necessary to:

• provide a Lead Leak Check or another service you request
• contact you regarding an enquiry or request
• review your website, Google presence, lead handling or related business systems
• prepare for and conduct booked calls
• provide services to clients
• respond to questions or support requests
• manage relationships with prospective and existing clients
• personalise relevant communications
• improve our websites, funnels, marketing and services
• measure website and advertising performance
• maintain business and administrative records
• prevent misuse, fraud or security issues
• comply with applicable legal obligations.

We will not use personal information for unrelated purposes unless permitted or required by law.

Tier 17 may use automated and AI-assisted tools to help process enquiries, organise information, personalise communications, route or tag leads, schedule follow-up and support our marketing and business systems.

Where these tools process personal information, we use that information for the purposes described in this Privacy Policy and subject to applicable legal requirements.

If you request information, submit a Lead Leak Check, make an enquiry, book a call, become a client or otherwise provide appropriate consent, Tier 17 may contact you by phone, email or SMS in connection with your enquiry, booking, requested service or, where permitted, relevant marketing communications.

Where required, commercial electronic communications will identify the sender and provide a way to unsubscribe or opt out.

You can ask us to stop sending marketing communications at any time by using the unsubscribe method provided in the communication or by contacting:

hello.tier17@gmail.com

We aim to process valid unsubscribe requests promptly and in accordance with applicable Australian requirements.

Operational communications reasonably necessary to provide something you have requested, such as appointment information, may be treated differently from marketing communications.

Tier 17 may use cookies, pixels, analytics tools and similar technologies to understand how visitors use our websites and to measure and improve our advertising, marketing and services.

Depending on the technologies currently enabled, information collected may include:

• pages visited
• actions taken on our website
• device and browser information
• approximate location
• referring websites or advertising sources
• interactions with advertisements, forms or website content.

We may use third-party platforms for analytics, advertising, CRM, website hosting, video hosting, communications and related business functions.

You may be able to control certain cookies or tracking technologies through your browser, device or relevant platform settings.

Tier 17 takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically using systems and service providers that help us operate our websites, CRM, communications, booking, advertising and other business functions.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for our business, operational and legal purposes. Information may then be deleted, destroyed or de-identified where appropriate.

If we become aware of a data breach involving personal information, we will assess and respond to it appropriately and take reasonable steps to limit potential harm.

Where notification is required by applicable Australian law, we will notify affected individuals and relevant authorities as required.

We may disclose personal information where reasonably necessary to service providers that assist us with functions including:

• website and landing-page hosting
• customer relationship management
• email and SMS communications
• appointment scheduling
• analytics and measurement
• advertising
• video hosting
• cloud storage
• technical support
• professional and administrative services.

We do not sell personal information as a standalone product.

We may also disclose information where required or authorised by law or where reasonably necessary to protect our legal rights.

Some third-party technology, cloud and service providers used by Tier 17 may store or process personal information outside Australia.

This may include the United States and other jurisdictions in which those providers or their infrastructure operate.

Countries and processing locations may change as providers and their infrastructure change.

Where applicable, Tier 17 takes reasonable steps in relation to overseas handling of personal information in accordance with applicable Australian privacy requirements.

You may request access to personal information Tier 17 holds about you or ask us to correct information that is inaccurate, incomplete or out of date.

Contact:

hello.tier17@gmail.com

We may need to verify your identity before providing access to or changing personal information.

There may be circumstances where applicable law permits or requires us to refuse access. Where required, we will explain our decision.

If you have a concern or complaint about how Tier 17 has handled your personal information, contact:

hello.tier17@gmail.com

Please provide enough information for us to understand and investigate your concern.

We will review the matter and aim to respond within a reasonable period.

If you are not satisfied with our response and applicable privacy law gives you the right to do so, you may be able to raise your concern with the Office of the Australian Information Commissioner.

Our websites may contain links to or integrations with third-party websites, platforms or services.

Those third parties may have their own privacy policies and information-handling practices.

Tier 17 is not responsible for the privacy practices of third parties that we do not control. We encourage you to review their privacy information where appropriate.

Tier 17's services are intended for businesses and adults seeking business or marketing services.

We do not knowingly target children or intentionally collect personal information from children through the Lead Leak Check.

We may update this Privacy Policy from time to time to reflect changes to our business, technology, information-handling practices or applicable legal requirements.

The current version will be published on our website with its latest update date.

For questions, privacy concerns, complaints, or requests to access or correct personal information: